FAQ Group: Management
Who manages the West Campus Point property?
In March 2017, West Campus Point contracted with Coast Community Property Management. Sandie and David Foehl are our property managers. They work as a team, with Sandie taking the lead in administrative matters and Dave taking the lead on financials. Lynn Farrell assists in the office. You can reach them by phone at (805) 968-3435 or by e-mail at email@example.com.
What exactly does the management company do?
The management company oversees the contracting of work in the common areas of West Campus Point for Home Owner Association projects, as well as work on individual units that are the HOA responsibility. It obtains bids for projects, keeps track of contracts, and assures timely payment of bills.
The management company should be the first contact homeowners have concerning maintenance issues that are the HOA’s responsibility. Note: virtually all maintenance issues inside a unit are the homeowners’ responsibility.
The management company also prepares and distributes the monthly HOA bills for homeowners and collects the revenues. It prepares the monthly financial statement for the HOA and draws up a proposed budget for the following year. (The HOA Board reviews the proposed budget and votes on its approval.) It distributes this information to homeowners, along with a newsletter, in monthly e-mailings.
What do I do if I have a question or concern about my unit or one of the common areas?
Please communicate any questions or concerns you may have about your unit or the common areas directly to our property manager, Sandie Foehl, at Coast Community Property Management, by calling (805) 968-3435 or e-mailing firstname.lastname@example.org. Her office always tries to answer the phone during regular business hours (9 am to 5 pm, Mon – Fri), but if they are unable to take your call, be sure to leave a message. Someone will return your call within 24 hours. Note that they give voice-mail priority over e-mail. So, if what you have to say is time-sensitive, please call!
Again, do not email with an emergency! They will not be able to respond as promptly as may be necessary. However, for non-urgent, and especially for complicated requests, sending an email works well. They generally responds to e-mail within 48 hours.
Is the manager available after hours in case of an emergency?
Yes! Coast Community Property Management has a person on-call 24 hours a day. For urgent matters (i.e., any time there is an immediate threat to property), call (805) 968-3435. Their voice-mail has and emergency option that will connect you to an operator who knows how to contact Sandie at all times.
In case of fire, medical emergency, or any other potentially life-threatening emergency, call 911 first.
What are homeowners’ responsibilities for maintenance?
With few exceptions, such as the solar system, homeowners are responsible for all maintenance on the interior of their units. A document detailing homeowner maintenance responsibilities is posted on this website under the tab “Documents”.